Refund policy

 

Curvite Refunds & Returns Policy

At Curvite, your satisfaction is at the heart of everything we do. We're committed to delivering premium-quality products and a shopping experience you'll love. To ensure fairness and maintain hygiene standards for all our customers, please take a moment to review our Refunds & Returns Policy below.

Return Eligibility

We accept returns and issue refunds only under the following circumstances:

  • Damaged or Defective Items – If your item arrives damaged or with a manufacturing defect.
  • Incorrect Orders – If you receive an item different from what you ordered.

❌ Please note: We do not accept returns due to change of mind, sizing issues, or personal preference. All sales are final unless they fall under the eligible categories above.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 14 days of delivery. Our team may request photos to verify the issue. Once approved, we'll arrange either:

  • A replacement of the same item (subject to availability), or
  • A full refund to your original payment method.

Incorrect Orders

Received the wrong item? Reach out within 14 days of delivery and we'll make it right — either by sending the correct item at no extra cost or issuing a refund.

Non-Returnable Items

For hygiene and safety reasons, the following are non-returnable unless damaged, defective, or incorrectly shipped:

  • Personal care items
  • Cosmetics and beauty products
  • Intimate apparel and undergarments
  • Any product that directly contacts the skin or body

Refunds Processing

Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed within 7 business days to your original payment method.

Please note:

  • Original shipping fees are non-refundable.
  • Return shipping costs are the customer's responsibility, unless the error was ours.

How to Initiate a Return

Contact our support team through our Contact Us page with the following:

  • Order number
  • Product details
  • Reason for return (damage, defect, or incorrect item)
  • Supporting photos (if applicable)

Exchanges

Due to hygiene considerations, we don't offer direct exchanges. If your item arrives damaged, defective, or incorrect, we'll gladly provide a replacement or refund.

A Final Word

We know dealing with an order issue isn't fun — and we promise to resolve it as quickly and fairly as possible. Thank you for choosing Curvite. Every order, every customer, matters to us.

The Curvite Team